Return\/Refund Policy<\/strong><\/h2>\n\u00a0<\/p>\n
What is your return\u00a0policy?<\/strong><\/span><\/p>\nOur return policy is extended only when goods are returned in a resalable condition with price tags intact and a valid receipt.<\/span><\/p>\nOn full-price merchandise:<\/strong><\/span><\/p>\nReturn can be done within 10 days of purchase. The return can be done online from home, or at our \u00a0offline store\/office. The refund will be processed according to original mode of payment as per details given below.<\/span><\/p>\n\n- – Card:<\/strong>\u00a0Directly credited to the card used for purchase\u00a0<\/span><\/li>\n
- – Wallets :<\/strong>\u00a0Directly credited into the source mobile wallet :- TeleBirr etc\u00a0 (Only applicable for online returns)<\/span><\/li>\n
- – if any other mode of payment is used, refund will be offered as a credit in your account<\/span><\/li>\n<\/ul>\n
Return on \u2018Reduced Price\u2019 merchandise:\u00a0<\/strong><\/span><\/p>\nReturn can be done within 7 days of purchase. The same procedure for return and refund is applicable.\u00a0<\/span><\/p>\nExclusions from the return policy:<\/strong><\/span><\/p>\nThe following items are excluded from our return policy:<\/span><\/p>\nany products with a broken seal. Some of the items may have their own terms and conditions which will be product specific.<\/span><\/p>\nItems on final reduction, priced at 50% or below, are non-returnable<\/span><\/p>\nPlease note that merchandise can only be returned for refunds if they are unused and have all the price tags available.<\/span><\/p>\nHow can I contact you?<\/strong><\/span><\/p>\nBy email : zemenayethiopia@gmail.com<\/strong><\/span><\/p>\nBy telephone:<\/strong> +251911198989 <\/strong>; Open 08:00 to 18:00 Mon-Fri and 9:00 to 17:00 Sat<\/span><\/p>\nWhen do I receive a refund?<\/strong><\/span><\/p>\nYou can directly visit our store\/office to return the product. Alternatively, You may initiate the request for refund by sending us an email at \u00a0<\/strong> zemenayethiopia@gmail.com<\/strong> with your order number as the subject line.\u00a0 You are responsible for repackaging & shipping the item.<\/span><\/p>\nMy order is damaged. What should I do?<\/strong><\/span><\/p>\nPlease contact our Customer Services team so we can advise you on the next step to take.<\/span><\/p>\nDomestic Customers : \u00a0+251911198989<\/strong><\/span><\/p>\nInternational Customers E-mail: \u00a0zemenayethiopia@gmail.com<\/strong><\/span><\/p>\n\u00a0<\/p>\n
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Our return policy is extended only when goods are returned in a resalable condition with price tags intact and a valid receipt.<\/span><\/p>\n On full-price merchandise:<\/strong><\/span><\/p>\n Return can be done within 10 days of purchase. The return can be done online from home, or at our \u00a0offline store\/office. The refund will be processed according to original mode of payment as per details given below.<\/span><\/p>\n Return on \u2018Reduced Price\u2019 merchandise:\u00a0<\/strong><\/span><\/p>\n Return can be done within 7 days of purchase. The same procedure for return and refund is applicable.\u00a0<\/span><\/p>\n Exclusions from the return policy:<\/strong><\/span><\/p>\n The following items are excluded from our return policy:<\/span><\/p>\n any products with a broken seal. Some of the items may have their own terms and conditions which will be product specific.<\/span><\/p>\n Items on final reduction, priced at 50% or below, are non-returnable<\/span><\/p>\n Please note that merchandise can only be returned for refunds if they are unused and have all the price tags available.<\/span><\/p>\n How can I contact you?<\/strong><\/span><\/p>\n By email : zemenayethiopia@gmail.com<\/strong><\/span><\/p>\n By telephone:<\/strong> +251911198989 <\/strong>; Open 08:00 to 18:00 Mon-Fri and 9:00 to 17:00 Sat<\/span><\/p>\n When do I receive a refund?<\/strong><\/span><\/p>\n You can directly visit our store\/office to return the product. Alternatively, You may initiate the request for refund by sending us an email at \u00a0<\/strong> zemenayethiopia@gmail.com<\/strong> with your order number as the subject line.\u00a0 You are responsible for repackaging & shipping the item.<\/span><\/p>\n My order is damaged. What should I do?<\/strong><\/span><\/p>\n Please contact our Customer Services team so we can advise you on the next step to take.<\/span><\/p>\n Domestic Customers : \u00a0+251911198989<\/strong><\/span><\/p>\n International Customers E-mail: \u00a0zemenayethiopia@gmail.com<\/strong><\/span><\/p>\n \u00a0<\/p>\n \u00a0<\/p>\n \u00a0<\/p>\n \u00a0<\/p>\n\t\t\n\n